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215-642-8890

Customer Portal

Waste Service FAQ

Answers to common questions

We’ve pulled together the most common questions we get from our neighbors in Berks and Montgomery County so you can find the answers you need. If your question isn’t covered here, please contact us. We’re a local, family-owned business and we’re always happy to help.

Residential Trash & Recycling Services

New Service Start (Trash & Recycling)

What is your quarterly rate?

Our rate is $105/quarter. If you are a senior citizen or military, discounts may apply. Please call 215-642-8890 for more information.

To sign up for a new residential service, you can either fill out the online form or call 215-642-8890.

Services can start shortly after receiving your new trash totes.

Bins are typically delivered within two weeks from your first pick-up day.

We provide once-a-week pickup for both trash and recycling.

Service Details (Trash & Recycling)

Can I use my own personal bins?
No. We provide bins for service.
Paper, plastic, glass, tin cans, aluminum cans, and cardboard. NO liquids or food waste.

We offer large totes (approx. 95 gallons) and medium totes (approx. 64 gallons).

No, all trash should be placed in your B Gone bins. If you would like an extra tote, it is an additional $21/quarter.

Bins should be out the night before your service day, as drivers may start as early as 6:00 a.m.

New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Service delay information is sent via text and email. It is also posted to our website and social media pages.

Contact the office no later than the next business day for further investigation by phone 215-642-8890 or email customerservice@bgonewaste.com.

Yes. Contact the office with the broken part details for repair or replacement at no cost.

8:30 a.m. – 4:30 p.m., Monday-Friday

Roll-Off Dumpster Rentals

What roll-off dumpster sizes do you offer?
We offer 4 different sizes.
  • 15-Yard: Good for small kitchen or bathroom remodels.
  • 20-Yard: Our most popular size for whole-room renovations.
  • 30-Yard: Best for large home cleanouts or siding projects.
  • 40-Yard: Reserved for major construction or commercial use.
We offer 14-day rental periods. However, we can extend that timeframe if you wish. There is a $10 fee per day after the initial 14-day rental period.

We can typically drop off a roll-off dumpster within 24-48 hours after we receive payment.

We do not accept liquid, tires, hazardous materials, or asbestos.
Yes. However, it cannot be mixed in with any other items that are not yard waste.
Please make sure that there are no cars or objects blocking the driveway or street where we will be placing the roll off in. There is a fee if our driver does not have a clear path to drop off or pick up a roll off dumpster.
There is a line inside of the roll-off to avoid overfilling. Please do not excess that line when placing items in.
Yes, there is a $97 fee for overages.
Rolloff trucks and heavy steel bins can be tough on asphalt or pavers. We recommend having some plywood or 2×4 wooden planks ready for us to place under the rollers to help protect your driveway surface.
If you don’t have a driveway or need the dumpster on the street, you will likely need a permit from your specific township. We recommend calling your local municipality a few days before delivery to see what their requirements are.

Bulk Items

Bulk item pickup is included as a service for weekly residential trash pickup customers.

What is a bulk item?
A bulk item is considered anything that does not fit in your trash bin, typically household items such as furniture and appliances.
Examples of metal items include grills, lawn mowers, washers and dryers, etc. Metal items require pick up by a separate box truck, so they are recycled properly.
Bulk pickup must be scheduled with us in advance, and the item must be placed curbside for pickup.
No. We cannot take TVs/electronics as electronic waste is not permitted in the waste stream.
Any household items with freon must have the freon drained by a certified HVAC technician before we can pick them up. It must have a certified tag or deal to confirm it has been drained of freon.
Large metal and bulk items cause damage to our trucks, therefore we cannot dispose of these items with trash.

Billing & Payments

Are there any additional, fuel, or environmental fees?
No. There are no additional, fuel, or environmental fees.

We send out bills by mail or email 2-3 weeks prior to when they are due on a quarterly basis.

There is a $1.95 processing fee for any type of card.

935 Berkshire Boulevard, Wyomissing, PA 19610

If you receive notice that your account has been placed on stop service, it means that there is a temporary hold on your account. As a result, we are unable to pick up any trash, recycling, or yard waste from your residence. This normally occurs when there is an outstanding balance on your account that is past due. Please be advised that we do send payment reminders through several auto emails before your account is placed on a hold. The hold on your account will be lifted once we receive payment.

Yes. We are more than willing to work with you. Please contact our office before your payment is due to avoid any late fees or interruptions to your service.

There is no fee to cancel service with us, however, we cannot offer any refunds if you cancel before the billing cycle ends.

We do not charge a fee to remove B Gone bins from your residence.

Weather & Local Service

What happens if it snows?

Generally, if the trucks can safely get through, we will be there. However, if there is a major snow emergency in Berks or Montgomery County, we may delay pickup by a day. Please make sure the path to your bins is shoveled and clear of ice so our drivers can reach them safely.

We are a local, family-owned business serving neighborhoods throughout Montgomery County and Berks County, Pennsylvania.

BGone team photo taken outside of main office buidling.

Questions?

Please let us know how we can help you!

Contact Us
Independence Day weekend 2026 - There is no delay in trash pickup service